1. Delivery Zones and Charges
a. Foodporium delivers to specified zones within Jind (including some villages nearby Jind). Delivery charges, if applicable, are calculated based on the delivery location and will be displayed during the checkout process.
b. We reserve the right to update delivery zones and charges. Please check the website or contact customer service for the most up-to-date information.
2. Delivery Timeframes
a. Estimated delivery times will be provided at the time of order placement. These estimates are based on factors such as order volume, traffic conditions, and weather.
b. Foodporium strives to meet the estimated delivery times but does not guarantee delivery within a specific timeframe. Delays may occur due to unforeseen circumstances.
3. Delivery Methods
a. Foodporium primarily uses its own delivery team for order fulfillment.
b. In some cases, third-party delivery services may be utilized. In such instances, the terms and conditions of the third-party service may apply.
4. Order Tracking
a. For orders delivered by Foodporium's own team, limited order tracking may be available. Customers will be notified of the delivery status through SMS or email.
b. Orders delivered by third-party services may provide separate tracking options, as per the policies of the third-party service.
5. Delivery Confirmation
a. Once the order is successfully delivered, customers will receive a confirmation notification.
b. It is the responsibility of the customer to provide accurate delivery information. Foodporium is not responsible for deliveries to incorrect addresses provided by the customer.
6. Unavailability and Redelivery
a. If a customer is unavailable to receive the delivery, the delivery team will attempt to contact the customer. If unsuccessful, the order may be returned to the store for customer pickup.
b. A redelivery attempt may be made, subject to an additional delivery charge.
7. Contact Information
If you have any questions or concerns about our Delivery Policy, please contact us at jindfdm@gmail.com.
1. Acceptance of Terms
By accessing and using the Foodporium website (the "Site"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the Site.
2. Changes to Terms
Foodporium reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms regularly.
3. Use of the Site
You agree to use the Site for lawful purposes only. You may not use the Site in any way that could harm, disable, overburden, or impair our services or interfere with any other party's use and enjoyment of the Site.
4. Ordering and Purchases
a. Menu Information: Foodporium strives to provide accurate and up-to-date menu information, but we do not guarantee the accuracy of such information. Prices and availability are subject to change without notice.
b. Online Orders: When placing orders through our website, you agree to provide accurate and complete information. Foodporium is not responsible for errors in the information provided by you.
c. Payment: Payments for orders placed through the website are processed securely. Foodporium does not store credit card information.
5. Privacy Policy
Your use of the Site is also governed by our Privacy Policy,
6. Intellectual Property
a. Trademarks and Copyrights: All trademarks, logos, and content on the Site are the property of Foodporium and are protected by intellectual property laws.
b. Use of Content: You may not reproduce, distribute, display, or create derivative works of any content on the Site without the express written permission of Foodporium.
7. Limitation of Liability
Foodporium is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of the Site or any services provided.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
9. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at jindfdm@gmail.com
1. Returns and Exchanges
a. In-Store Purchases: Foodporium does not accept returns or exchanges for food items purchased in-store.
b. Online Orders: Returns and exchanges are not applicable for food items ordered online due to the nature of the products.
2. Refunds
a. In-Store Purchases: Refunds for in-store purchases are not applicable for food items.
b. Online Orders: Refunds for online orders will be processed through the original payment method within 5 working days. Shipping and handling fees are non-refundable.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect food item, please contact Foodporium customer service within 2 days of receiving the order. We will arrange for a replacement or issue a refund, as appropriate.
4. How to Initiate a Return
a. In-Store Purchases: Food items purchased in-store are not eligible for returns.
b. Online Orders: To report a damaged or incorrect food item in an online order, please contact our customer service at jindfdm@gmail.com. Provide your order number and details about the issue.
5. Cancellation Policy
a. In-Store Orders: Once an order is placed in-store, it cannot be canceled or modified.
b. Online Orders: Online orders can be canceled within 2 hours of placing the order by contacting our customer service at jindfdm@gmail.com.
6. Refund Processing Time
Refunds for eligible online orders will be processed within 5 working days from the date of approval.
7. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us at jindfdm@gmail.com.
FOODPORIUM 1634/30 Vikash nagar, Jind, Haryana 126102
Email: jindfdm@gmail.com
Phone: +91-8307961053
Opening Hours: Mon - Fri: 10am - 10pm
Saturday: 10am - 10pm
Sunday: 10am - 10pm